[Translate to Ukraine / Україна:] Warranty & Complaint

[Translate to Ukraine / Україна:] Warranty

[Translate to Ukraine / Україна:] Warranty for Gustavsberg's products is two years from the product in use or two years from the date of the final inspection of the installation. The warranty does not cover the costs of third parties, nor costs to other parties than the delivered goods. These costs will be covered by insurance held by the installing company or by the user.

[Translate to Ukraine / Україна:] Complaint

[Translate to Ukraine / Україна:] If you are not satisfied or if the product is faulty, you should address your complaint directly at the establishment where you bought it (in the store or via the installer). As a client, you should be able to prove date of purchase of the goods by presenting a receipt or copy of the invoice related to the delivery of the goods.

For professionals

[Translate to Ukraine / Україна:] Complaint & warranty for professionals only

[Translate to Ukraine / Україна:] Gustavsberg's products are sold in accordance with the current version of the General Conditions relating to plumbing and sanitation materials for commercial operations in Sweden. Delivery rules are applied in Sweden unless the parties agree in writing other terms.

[Translate to Ukraine / Україна:] If the item purchased is improper for use, a complaint directly to Gustavsbergs Customer Service should follow. Fill out this form (PDF) and mail to: reklamationer.gbg@remove-this.gustavsberg.com. 

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